How Sérénité Riviera Conciergerie collects, uses and protects your personal data.
At Sérénité Riviera Conciergerie, trust and discretion are at the heart of the relationship we build with our clients. We therefore pay particular attention to the protection of your personal data and respect for your privacy. This policy informs you transparently about how your data is collected, used, and protected. We are committed to collecting only the information that is strictly necessary.
As part of its services, Sérénité Riviera Conciergerie may collect personal data necessary for the quality of its services and the support of its clients, including the following.
Payment data is never stored directly by Sérénité Riviera Conciergerie. It is processed exclusively by secure external service providers, such as booking platforms and online payment solutions.
Personal data is collected transparently in the following situations.
Personal data is used exclusively within the framework of our relationship, to respond to your requests and contact you again, to manage your property or organize your stay, to support you before, during and after each service, to improve the quality of our services and to comply with our legal obligations for invoicing and accounting.
No data is used for commercial purposes without your prior consent, and these processing operations comply with the principle of data minimization.
They are based on your consent (contact form, cookies where applicable), on the execution of a contractual relationship for services, and on compliance with our legal obligations.
Your data is treated with the utmost confidentiality. It may be transmitted, only if necessary, to the Sérénité Riviera Conciergerie team, our hosting provider Infomaniak and partners involved in providing services, such as cleaning or maintenance.
Sérénité Riviera Conciergerie is committed to never selling or renting your personal data, and never transferring it to third parties for commercial purposes without your consent.
The data is hosted on secure servers located in Europe. In the event of a transfer outside the European Union, appropriate safeguards are in place, including standard contractual clauses that comply with European requirements.
Personal data is retained only for as long as necessary for the purposes for which it was collected.
Sérénité Riviera Conciergerie implements appropriate technical and organizational measures to guarantee the security and confidentiality of your data, including a secure HTTPS site, restricted access to authorized persons only, secure hosting solutions and regular backups.
In accordance with the GDPR, you have the right to access your personal data, request its rectification or erasure, object to its processing or request its restriction, and withdraw your consent at any time where it forms the basis for the processing. You also have the right to lodge a complaint with the CNIL (French Data Protection Authority).
To exercise your rights, contact the data controller, Sérénité Riviera Conciergerie, micro-enterprise, 14 avenue de Grasse, 06800 Cagnes-sur-Mer, at the address contact@serenite-riviera-conciergerie.fr.
When you post a review on the site, certain data may be collected, such as your name, email address, IP address, and technical browsing data. This data is used solely to manage, publish, and moderate reviews and to prevent abuse.
Reviews are only published with your consent, and you can request to modify or delete them at any time by writing to contact@serenite-riviera-conciergerie.fr.
This privacy policy may change to reflect legal, regulatory, or technical developments. We encourage you to review it regularly.
Last updated on September 27, 2026.
